Privacy Policy

Effective Date: 28 June 2025

1. Our Commitment to Your Privacy

Tasty Telemarketing (“we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information we collect, use, and share. This Privacy Policy outlines how we handle personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy applies to information collected through our website (tastytelemarketing.com.au), our services, and any other interactions you may have with us.

2. Information We Collect

We collect information in two main capacities: as a business for our own purposes, and as a service provider acting on behalf of our clients.

2.1. Information We Collect for Our Own Business Purposes

This includes information about our prospective and current clients, website visitors, and business partners. The types of information we may collect include:

  • Contact Information: Your name, business name, job title, email address, phone number, and physical address.
  • Website Usage Data: Information about how you interact with our website, such as your IP address, browser type, pages viewed, and the duration of your visit. This is often collected via cookies and similar technologies.
  • Communication Records: Records of our conversations and correspondence with you, whether by email, phone, or through our website’s contact forms.
  • Billing Information: Payment details and transaction history required to process payments for our services.

2.2. Information We Collect on Behalf of Our Clients

When providing our appointment setting and telemarketing services, we collect information about our clients’ prospective customers as directed by our clients. This may include:

  • Business Contact Details: Name, job title, company name, email address, phone number, and business address of individuals within the target market specified by our client.
  • Qualification Data: Information gathered during conversations to determine if an individual or their business is a qualified prospect for our client’s services, based on criteria provided by the client (e.g., business needs, budget, purchasing authority).

In this capacity, we act as a “data processor” on behalf of our clients, who are the “data controllers.” We handle this information strictly according to the client’s instructions and our contractual obligations.

3. How We Use Your Information

The purposes for which we collect and use information differ based on our role.

3.1. Use of Our Own Business Information

  • To Provide and Manage Services: To deliver our telemarketing and appointment setting services, manage your account, and provide customer support.
  • To Communicate With You: To respond to your enquiries, send you proposals, provide updates on our services, and for billing purposes.
  • For Marketing and Insights: To send you marketing communications about services we believe may be of interest to you (you may opt-out at any time) and to analyse trends to improve our own services and website experience.
  • To Comply with Legal Obligations: To meet our legal, regulatory, and financial record-keeping requirements.

3.2. Use of Information Collected for Clients

  • To Perform Our Services: To conduct telemarketing campaigns, engage with prospects, and set qualified appointments for our clients as per their specific instructions.
  • For Reporting: To provide our clients with detailed reports on campaign performance, including call outcomes and appointments scheduled.

We do not use the data collected on behalf of our clients for our own marketing purposes or for any purpose not explicitly instructed by the client.

4. Disclosure of Personal Information

We do not sell or rent personal information. We may disclose your personal information in the following circumstances:

  • To Our Service Providers: We may share information with third-party vendors and service providers who assist us in our business operations (e.g., CRM software providers, cloud hosting services, payment processors). These providers are contractually bound to protect the information and use it only for the purposes we specify.
  • To Our Clients: We disclose the information we collect on their behalf directly to the respective client for whom the campaign was conducted.
  • For Legal Reasons: If required by law, court order, or a government or regulatory authority in Australia.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

5. Data Security and Retention

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

  • Using secure servers and data encryption.
  • Implementing access controls for our information systems.
  • Providing our staff with training on privacy and data security obligations.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

Under the Australian Privacy Principles, you have rights regarding your personal information.

  • Access: You can request access to the personal information we hold about you. We will respond to your request within a reasonable timeframe.
  • Correction: If you believe any personal information we hold about you is inaccurate, incomplete, or out of date, you can request that we correct it.
  • Opt-Out of Marketing: You can unsubscribe from our marketing communications at any time by using the “unsubscribe” link in our emails or by contacting us directly.

To exercise these rights, please contact us using the details below. If we have collected your information on behalf of a client, we may direct you to that client to exercise your rights.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyse site traffic, and for marketing purposes. A cookie is a small text file stored on your device. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features on our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website and update the “Effective Date” at the top. Furthermore, we encourage you to review this policy periodically.

9. How to Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

Tasty Telemarketing Wilston QLD 4051, 0423 412 670, hello@tastytelemarketing.com.au

We will investigate any complaint and respond to you in writing in a timely manner. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).